Delivery
All in stock items take up to 3 business days (Monday to Friday) to be processed and shipped from our warehouse unless otherwise noted on the product page. Please add 12 weeks for all Made to Order items.
Express orders placed before 11:00am EST with confirmed payment will be processed and shipped on the same day. Express orders placed after 11:00am EST will be processed and shipped the next business day.
Note that orders are only shipped when payment is confirmed as received. The shipping times indicated in the table below are calculated based on the date the package leaves our warehouse, not from when you make the order. Days are measured in business days, not including weekends or holidays.
Please note that the shipping cost is calculated based on your location and the weight of the dress you ordered, the exact shipping cost will be calculated at checkout.
| OPTION | COST | ESTIMATED DELIVERY TIME | |
| UNITED STATES | STANDARD | $8.9 Per 900g | 8~12 business days |
| EXPRESS | $17.9 for less than 900g, $8.9 for each additional 900g | 5~8 business days | |
| UNITED KINGDOM | STANDARD | £7 Per 900g | 8~12 business days |
| EXPRESS | £14 for less than 900g, £7 for each additional 900g | 5~8 business days | |
| AUSTRALIA | STANDARD | A$13.00 Per 900g | 8~15 business days |
| CANADA | STANDARD | CA$12 Per 900g | 8~12 business days |
| EUROPE | STANDARD | €8.95 Per 900g | 8~12 business days |
| EXPRESS(Austria, Germany, France, Italy, Poland, Spain, Netherlands) | €16.95 for less than 900g, €8 for each additional 900g | 5~8 business days | |
| NEW ZEALAND | STANDARD | NZD $14 for less than 900g, NZD $13 for each additional 900g | 8~12 business days |
| PHILIPPINES | STANDARD | ₱500 Per 500g | 8~12 business days |
| INTERNATIONAL | STANDARD | $8.9 Per 900g | 8~15 business days |
*We recommend that you give yourself enough time to receive your shipments in a timely manner. InfinityDress.com cannot be held responsible for delays due to the courier service's holiday shipping schedule. Alaska, Hawaii, Canadian Territories and other remote regions, including mountainous or rural regions, may take longer to ship. P.O. Boxes and Military APO/FPO/DPO addresses cannot receive guaranteed shipping.
Orders can potentially become delayed in Customs beyond our estimated delivery time. If it's been over 20 days and your order has not yet arrived, please contact InfinityDress.com customer service.
NOTE: Shipping fees are subject to change without notice. Additional shipping charges may apply depending on the size and bulk of the order. InfinityDress.com will always contact customers before any such charge is added.
ORDER TRACKING
All North American orders are shipped with tracking number and signature options. Please contact InfinityDress.com prior to placing an order if you cannot provide a "ship to" address where someone is present to sign for the package during regular business hours.If you redirect or cancel your shipment after it has been shipped out, refuse a shipment from InfinityDress.com, or cannot sign for a package without notifying InfinityDress.com beforehand, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to InfinityDress.com.
TIPS: When the tracking info on the website shows that the package was delivered and provided with POD, it means that transaction has been completed. We do not accept the claim application on the basis of not receiving. Please understand. If you have any questions, please contact the local courier company in time.
All Pick Up Orders are subject to InfinityDress.com's Return & Exchange Policy.